SHIPPING & RETURN CONDITIONS

Shipping

We offer Australia wide shipping. See below to view more information on shipping time frames and costs.

All domestic orders are shipped with Aus Post or Aramex.

Australia Express Shipping 

$6.99 Standard Shipping Fee, all orders over $200 are the shipping is free when the discount code "FREESHIPPING" is used at checkout. If customer fails to use discount code unfortunately we are unable to refund this cost after order has been made. 

$14.99 flat rate express shipping and international. 

Returns

If for any reason, your purchase is not quite right due to incorrect size, change of mind or not satisfied with the product, you are welcome to contact our team via email to be sent the return details to have the item sent back to us within 14 days of receiving your order to receive a refund (if faulty & unwearable) or store credit (faulty and wearable) that will never expire. Items received outside of this period will strictly not be accepted.

Within 60 days of receiving your product from us and the product turns faulty (the item is unwearable) you must contact our team via email during this time period to be eligable for a replacement, store credit or refund. If the product has a slight imperfection but wearable, a store credit will be issued for the amount paid for the garment. If you would like to return your garments because of a 'change of mind' or 'incorrect sizing' or 'unsatisfied' with the product' we can only strictly offer a store credit or exchange! 

Please understand during the process of trying on your new garments to find your desired fit we do not accept any returns that do not meet our 'quality control check' which is the process every garment goes through before being eligible for a store credit. We are unable to resell these due to hygienic and imperfection reasons. Garments that do not meet our strict requirements will be shipped back to the customer at their cost. 

Damages or Issues with products:

In the unlikely situation where there is a damage to one of the product once consumer has owned the product you must contact us via email as soon as possible. If a product is faulty within 60 days of a customer receiving our products and providing our team with proof (images & description of issue) we are able to compensate accordingly and come to a solution with our customers. Any products that are made to us after this 60 day period we are unable to compensate due to this being considered as wear & tear and at customer fault.

I want to cancel or change my order how do I do this?

Due to the influx of orders we receive and process daily we are unable to cancel, change or edit any orders. Once an order has been made by the customer and they wish to exchange or return a product after dispatch they must email our customer service team who will provide them with the details of how to return their order with the exchange or return they wish to make. 

How do I return?

Simply email info@kikivacollection.com to see if you are eligible for a return. When accepted you will receive an email with the returns address & details.

Full Priced Items: 

If your items are returned within 14 days in original condition without being marked, worn, washed, damaged and tags still attached, you are eligible for a Store Credit. Your store credit will be in the form of a code that will be emailed to you within 2 days of us receiving your returned item.

Final Sale Items and Discounted Items: 

All sale Items purchased as part of a sale which includes Boxing Day, Black Friday and any other sales are strictly not eligible for Return or Exchange. 

Promotions & Discounts

At checkout any offers, promotions or discounts if the product is included in a big sale (Boxing Day, EOFY, Black Friday etc) will be automatically marked down at checkout where a discount code is automatically applied. During a promotional period where an advertisement is made for a particular time period of a product where a code must be entered at the checkout to receive the discounted sale price. Discount Codes must be entered at checkout and once purchase has been made the code is unavailable to be redeemed after this point. This includes welcome codes, store credits/gift cards, promotional codes. Kikiva has the right to start, end or change a promotion at any time without notice. 

Exchanges

We offer exchanges. If you would like an alternate size or style, please request a  by emailing info@kikivacollection.com to return your item and place a new order. 

Return Shipping Costs

Returns postage is at customer's expense.  Shipping costs are also non-refundable. We recommend using a trackable shipping service, as Kikiva Collection will take no responsibility in tracking your return or lost items. 

Refund Policy

Each piece goes through a strict quality control check before being shipped out to our customers.

In the very unlikely event, an item is deemed faulty, we will refund you using only your original purchase method. 

Please allow up to 10 business days for your refund to appear in your bank account once it has been processed. You will receive a confirmation email from us once we have processed the refund. 

Store Credits

Store Credits/Gift Cards can not be returned for a refund they must be used on our online store. Any purchases made with a Store Credit/Gift Card and a customer wishes to exchange it will be put back into a Store Credit/Gift Card if the exchange product is not available.

Store Credits/Gift Cards are not available to work online on pre-order products.