SHIPPING & RETURNS

SHIPPING & RETURNS

Shipping

We offer Australia wide shipping. See below to view more information on shipping time frames and costs.

All domestic orders are shipped with Aus Post.

Australia Express Shipping 

$6.99 Standard Shipping Fee, all orders over $200 are the shipping is free when the discount code "FREESHIPPING" is used at checkout. If customer fails to use discount code unfortunately we are unable to refund this cost after order has been made. 

$15 flat rate express shipping and international. 

Returns

If the product is faulty (the item is unwearable) then a refund of the item will be processed to the original purchase method. If the product is faulty but wearable, a store credit will be issued to re-purchase another item. If you would like to return your garments because of a 'change of mind' we can only offer a store credit or exchange! 

Please understand during the process of trying on your new garments to find your desired fit we do not accept any returns that do not meet our 'quality control check' which is the process every garment goes through before being eligible for a store credit. We are unable to resell these due to hygienic and imperfection reasons. Garments that do not meet our strict requirements will be shipped back to the customer at their cost. 

If for any reason, your purchase is not quite right, you are welcome to return it to us within 14 days of receiving your order to receive a refund (if faulty & unwearable) or store credit (faulty and wearable) that will never expire. Items received outside of this period will not be accepted.

How do I return?

Simply email info@kikivacollection.com to see if you are eligible for a return. When accepted you will receive an email with the returns address.

Full Priced Items: 

If your items are returned within 14 days in original condition without being marked, worn, washed, damaged and tags still attached, you are eligible for a Store Credit. Your store credit will be in the form of a code that will be emailed to you within 2 days of us receiving your returned item. Final Sale Items and Discounted Items: 

All sale Items purchased as part of a sale which includes Boxing Day, Black Friday and any other sales are strictly not eligible for Return or Exchange. 

Promotions & Discounts

At checkout any offers, promotions or discounts if the product is included in a big sale (Boxing Day, EOFY, Black Friday etc) will be automatically marked down at checkout where a discount code is automatically applied. During a promotional period where an advertisement is made for a particular time period of a product where a code must be entered at the checkout to receive the discounted sale price. Discount Codes must be entered at checkout and once purchase has been made the code is unavailable to be redeemed after this point. This includes welcome codes, store credits/gift cards, promotional codes. Kikiva has the right to start, end or change a promotion at any time without notice. 

Exchanges

We offer exchanges. If you would like an alternate size or style, please request a  by emailing info@kikivacollection.com to return your item and place a new order. 

Return Shipping Costs

Returns postage is at customer's expense.  Shipping costs are also non-refundable. We recommend using a trackable shipping service, as Kikiva Collection will take no responsibility in tracking your return or lost items. 

Refund Policy

Each piece goes through a strict quality control check before being shipped out to our customers.

In the very unlikely event, an item is deemed faulty, we will refund you using only your original purchase method. 

Please allow up to 5 business days for your refund to appear in your bank account once it has been processed. You will receive a confirmation email from us once we have processed the refund. 

 

 

Frequently asked questions

Standard shipping within WA will take 2-3 business and out side of WA shipping will take 3-5 business days.

International shipping can take anywhere upto 15-20 days.

If your parcel never arrived, please contact us info@kikivacollection.com

We will put in an investigation with Australian Post and work closely to find the package.

If the package was deemed as lost, please contact us asap and our customer service team will handle it.

Good question! Due to the large amount of orders we recieve we do not offer local pickup during collection launch dates.

We only offer a local pickup after collection launch dates with an approval from our customer service team.

Please email info@kikivacollection.com to be approved for a local pickup and more infomation will be given from there.

Stay up to date