Can I exchange my order?
Of course you can! If you accidentally bought the incorrect size or colour we are more then happy to accomodate and send out an alternative size/colour. Please contact our customer service info@kikivacollection.com and the process will start from there.
Can I refund my order?
Unfortunately for “a change of mind” we don’t do refunds only if the garment was damaged or faulty on our end however you are welcomed to a store credit or a product exchange.
Do you ship internationally?
We sure do! We ship World Wide with Australian Post. Once you have placed an order you will receive a confirmation email and a tracking code to track your parcel.
How long does shipping take?
Currently domestic shipping takes 2-7 business days and international shipping 3-10 business days. Please note, that shipping is outside of our control and we cannot be held accountable for any delays in shipping.