Refund policy
Returns - Please email Support@kikivacollection.com
If for any reason, your purchase is not quite right due to incorrect size, change of mind or not satisfied with the product, you are welcome to contact our team via email within 14 days of receiving your order to be sent the return details to have the item sent back to us within 30 days of receiving your order to receive a refund (if faulty & unwearable) or store credit (faulty and wearable) that will never expire. Items received outside of this period will strictly not be accepted.
Refunds for faulty products will only be given to customers who provide us with proof and images of the fault as well as a thorough description of the situation. It is up to Kikiva to decide if the garment is deemed faulty due to manufacturing or is at customer fault.
Within 30 days of when your order was placed and the product turns faulty (the item is unwearable) you must contact our team via email during this time period to be eligible for a replacement, store credit or refund. If failed to contact us within this time frame from receiving your new product this will be deemed as 'customer fault'. If the product has a slight imperfection but wearable, a store credit will be issued for the amount paid for the garment. If you would like to return your garments because of a 'change of mind' or 'incorrect sizing' or 'unsatisfied' with the product' we can only strictly offer a store credit or exchange!
Please understand during the process of trying on your new garments to find your desired fit we do not accept any returns that do not meet our 'quality control check' which is the process every garment goes through before being eligible for a store credit. We are unable to resell these due to hygienic and imperfection reasons. Garments that do not meet our strict requirements will be shipped back to the customer at their cost.
Product colours:
Please note colours may vary slightly with different collections. If products are made the same name but from different collections please note the colours may vary slightly. We recommend for an exact match to purchase sets together from the same collection, or refer back to images to see the colour differences.
Damages or Issues with products:
In the unlikely situation where there is a damage to one of the product once consumer has owned the product you must contact us via email as soon as possible. If a product is faulty within 30 days of a customer receiving our products and providing our team with proof (images & description of issue) we are able to compensate accordingly and come to a solution with our customers. Any products that are made to us after this 30 day period we are unable to compensate due to this being considered as wear & tear and at customer fault.
