Returns
Returns Information
Start your return below or review the key information before lodging your return.
Return conditions
Items must be unworn, unused, unwashed and returned in their original condition with all tags attached. Final sale items cannot be returned unless faulty.
Original condition
Items should be returned unworn, unused, unwashed and in their original condition.
Tags attached
All original tags, labels and packaging should be included where applicable.
Return window
Returns must be submitted within the eligible return window for your order.
Final sale items
Final sale items may not be eligible for return unless deemed faulty.
Fees & deductions
Why has an amount been deducted?
If a deduction appears in the returns portal, it is applied because of the return option you selected or a cost linked to your return.
The portal will show the deduction before you submit, so you can review the amount and reason first.
Return shipping fees
A return shipping fee may be deducted when a prepaid return label is provided. This covers the cost of sending the item back.
Refund deductions
A deduction may apply when a specific return option, return method or return service fee is selected. The portal will show the amount before you proceed.
Shipping protection
For information regarding the Shipping Protection Policy, please visit: Shipping Protection Information
Gift card terms
Please read the terms below before purchasing or using a gift card.
Gift Card Terms & Conditions
- Non-Refundable: Gift cards are non-refundable and cannot be returned or exchanged for cash or credit.
- Not Eligible for Sale Discounts: Gift cards cannot be purchased at a discount during promotional sales or applied to discounted items.
- No Expiration: Unless otherwise stated, gift cards do not expire and may be used at any time.
- Usage: Gift cards may be used for purchases exclusively through our official store or website. They cannot be used at third-party retailers.
- Lost or Stolen Cards: We are not responsible for lost, stolen, or unauthorised use of gift cards.
- Balance Inquiry: For assistance with checking your balance or any other gift card-related questions, please contact our customer service team.
- Limitations: Gift cards may not be used to purchase other gift cards.
By purchasing or using our gift cards, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.
Ready to lodge your return?
Have your order number and email address ready, then start your return above.