Pre-Order Terms and Conditions

We understand you are excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders.

To answer all your questions, please see our Pre-Order T&Cs below:

— Please note, all pre-orders for the Staple Collection have been shipped.

— Please note, if you purchase any additional items with your pre-order, they will ship together. Your entire order will be shipped once your pre-order has been produced. We are constantly trying to reduce our carbon footprint (as well as yours), which is why we cannot split any additional items into separate parcels, in an effort to limit shipping emissions.

— Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. As we will be arranging this order for you, the payment will be taken in advance. Please note that any pre-ordered arrangements will be processed on and start being shipped once production is completed.

— Please understand that product availability is not guaranteed, as production can be subject to external factors that may be outside of Kikiva’s control. In this unlikely case, you will, of course, be refunded.

— As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.

— You are certainly still eligible to return the item, as agreed in our return/refund policy.

— Please note, we can only accept returns via our returns policy. Returns sent via other methods are accepted, but please be aware that the customer is liable for the cost and delivery of this parcel.

— Please note that there is no waitlist. All pre-order items are sold on a first come first serve basis, and Kikiva is unable to hold or reserve items.

— By placing a pre-order you are agreeing to these terms and conditions.

— Our usual terms and conditions apply.

— Our shipping policies apply.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

frequently asked questions

Of course you can! If you accidentally bought the incorrect size or colour we are more then happy to accomodate and send out an alternative size/colour. Please contact our customer service and the process will start from there.

Unfortunately for “a change of mind” we don’t do refunds only if the garment was damaged or faulty on our end however you are welcomed to a store credit or a product exchange.

We sure do! We ship World Wide with Australian Post. Once you have placed an order you will receive a confirmation email and a tracking code to track your parcel.

Currently domestic shipping takes 2-7 business days and international shipping 3-10 business days. Please note, that shipping is outside of our control and we cannot be held accountable for any delays in shipping.

Please email with your order number and photo of your order within 14 days of receiving your item. If your item is deemed faulty, we will send out a replacement. Refunds will only be issued if the item is unable to be replaced.

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.

Yes! Afterpay is available for all Australian & New Zealand customers!

As we are an Australian store. All pricing will be charged in AUD.

This will happen if you have accidentally typed your email address in wrong when checking out. Please email us and we can fix this problem right away.