If you're not completely satisfied with your purchase, you're welcome to return your item(s) for a Store Credit. Please note, we do not offer refunds for change of mind or incorrect sizing. If a discount code was applied at checkout, your Store Credit will reflect the final amount paid for each item (after the discount). Our Store Credits will never expire. Returned items must be in 100% original condition to be accepted this means unworn, unwashed, un-perfumed, and free from any marks including makeup or fake tan, with all original tags and bags included.

Customers are responsible for covering return postage costs.

Please note: All sale items are final and cannot be returned or exchanged unless deemed faulty or defective.

We strongly recommend using a trackable delivery service when sending your return to ensure it reaches us safely, as we are not liable for lost or damaged return parcels.

Items that do not meet our Return Conditions will not be accepted and will be sent back to you.

We aim to dispatch all orders placed before 1pm AWST, from Monday to Friday, on the same day. All orders are dispatched from our warehouse facility in Perth, Western Australia. Orders placed after this time, on weekends, or on WA public holidays will be dispatched the next business day.

Once your order has been shipped, you’ll receive a tracking number where you can regularly has access to track your parcel.

*Please note: Estimated shipping and delivery times do not include dispatch processing. During peak periods or sales events, dispatch times may be extended.

If you believe you've received a faulty item or an incorrect product, please reach out to our Customer Service team as soon as possible at support@kikivacollection.com. Be sure to include 2–3 clear photos showing the issue so we can assist you promptly as well as a description of the issue showing.

If the item is confirmed to have a manufacturing fault, we’ll happily provide a free return shipping label and offer you the choice of a refund, store credit, or a direct replacement. If the fault is not clearly identifiable from the photos provided, you are welcome to return the item to us for a physical inspection. Should our team confirm the fault upon review, all associated shipping costs and product compensation will be covered.

Please note: We are unable to accept returns for items that have been damaged due to washing, improper care, or general wear and tear.

Please email our Customer Service team at support@kikivacollection.com within 30 days of receiving your item to receive all details on how to return your item back to our warehouse facility. 

Please allow 1-3 business days for your return to be processed once received back at our warehouse facility. 

During our EOFY, BLACK FRIDAY & SALES please allow a few extra business days for this to be processed. 

Once your return arrives at our warehouse in Perth, Western Australia, our team will begin processing it. Please allow 3–4 business days for this to be completed. Once processed, your store credit will be issued and an email will be sent to you with all your return details.

Sadly any items purchased during our sale periods or discounted are not eligible to be returned for a store credit or exchange unless it is the exact same product in an alternative size we have available.