Pre-Order Terms and Conditions

We understand you are excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders.

To answer all your questions, please see our Pre-Order T&Cs below:

— Please note, all pre-orders for the Staple Collection have been shipped.

— Please note, if you purchase any additional items with your pre-order, they will ship together. Your entire order will be shipped once your pre-order has been produced. We are constantly trying to reduce our carbon footprint (as well as yours), which is why we cannot split any additional items into separate parcels, in an effort to limit shipping emissions.

— Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. As we will be arranging this order for you, the payment will be taken in advance. Please note that any pre-ordered arrangements will be processed on and start being shipped once production is completed.

— Please understand that product availability is not guaranteed, as production can be subject to external factors that may be outside of Kikiva’s control. In this unlikely case, you will, of course, be refunded.

— As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.

— You are certainly still eligible to return the item, as agreed in our return/refund policy.

— Please note, we can only accept returns via our returns policy. Returns sent via other methods are accepted, but please be aware that the customer is liable for the cost and delivery of this parcel.

— Please note that there is no waitlist. All pre-order items are sold on a first come first serve basis, and Kikiva is unable to hold or reserve items.

— By placing a pre-order you are agreeing to these terms and conditions.

— Our usual terms and conditions apply.

— Our shipping policies apply.